Privacy Policy Effective Date: 2nd October 2023
1. Introduction Welcome to XPlus Stays Limited, a company registered in England and Wales (Company Number 15181322), located at 172 Rownhams Lane, SO52 9LQ. At XPlus Stays Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services.
2. Information We Collect
2.1. Personal Information: We may collect personal information such as your name, contact details, and payment information when you make a reservation through our website.
2.2. Booking Information: We collect information related to your bookings, including stay dates, accommodation preferences, and special requests.
2.3. Communication Data: We may collect information related to your communications with us, including emails, messages, and feedback.
3. How We Use Your Information
3.1. Booking and Reservation: We use your personal information to process your bookings, reservations, and payments.
3.2. Communication: We use your information to communicate with you about your bookings, provide information about your stay, and respond to your enquiries and requests.
3.3. Improvement: We may use your feedback and preferences to improve our services and offerings.
4. Disclosure of Your Information
4.1. Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and cleaning services.
4.2. Legal Requirements: We may disclose your information when required by law, government authorities, or to protect our rights, privacy, safety, or property.
5. Data Retention
5.1. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
6. Security
6.1. We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please be aware that no data transmission over the internet can be guaranteed to be 100% secure.
7. Your Rights You have the right to:
7.1. Access the personal information we hold about you.
7.2. Correct inaccuracies in your personal information.
7.3. Withdraw consent for processing your information.
7.4. Request the deletion of your personal information, subject to legal requirements.
7.5. Lodge a complaint with the relevant data protection authority.
8. Changes to this Privacy Policy
8.1. We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective upon posting the revised Privacy Policy on our website.
9. Marketing Purposes
9.1. Consent: We may use your personal information, such as your email address, to send you promotional and marketing materials, including newsletters, special offers, and updates, with your explicit consent.
9.2. Opt-Out: You have the right to opt-out of receiving marketing communications from us at any time. You can do this by clicking the "unsubscribe" link in our emails or by contacting us using the information provided in Section 8.
9.3. Third-Party Marketing: We will not share your personal information with third parties for their marketing purposes without your consent.
9.4. Customised Content: We may use your preferences and booking history to provide you with customized content and offers that may be of interest to you.
10. Contact Us
10.1. If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at: Email: info@xplusstays.co.uk
