XPlus Stays Limited
Booking Terms and Conditions
By booking accommodation through XPlus Stays Limited you are agreeing to the following terms and conditions.
1. Definitions
1.1. XPlus Stays Limited is a Limited Company registered in England and Wales number 15181322 of 172 Rownhams Lane, SO52 9LQ.
1.2. References to you or your means the person or organisation making the booking through XPlus Stays Limited
1.3. "We" means the organisation, individual, partnership or company which supplies the accommodation, in this case XPlus Stays Limited.
2. The Booking
2.1. Your booking is with the XPlus Stays Limited who will facilitate your booking through this website, by email or telephone and will be your contact for the booking, and in accordance with these terms.
2.2. These terms apply to bookings made via the XPlus Stays Limited website, by email or telephone or in person with XPlus Stays Limited.
2.3. Your booking is confirmed and a legal contract concluded once your payment has been successfully made. No booking is made or contract concluded when payment is declined or unauthorised.
2.4. You agree that the booking is for a short-term stay for leisure, business, or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.
2.5. Bookings can be for any length from two nights up to three months. Bookings may be made at any time up to 4.00pm on the night before your stay.
2.6. Bookings may only be made by a person aged 24 or above and there must be at least one person aged 24 or above staying in the accommodation.
2.7. You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of the Supplier.
3. Payment and Cancellations
3.1. All payments shall be made by Credit or Debit Card. XPlus Stays Limited does not charge booking fees or credit or debit card fees.
3.2. Full payment is required upon booking unless expressly agreed otherwise by XPlus Stays Limited. XPlus Stays Limited shall supply an invoice.
3.3. For all bookings a refundable damage deposit of £150 is required. This will be collected automatically on the day of check-in and refunded in full within 7 days of departure, provided no damage or breakages are reported.
3.4. The total price for your entire stay will be presented to you before you confirm your booking and make payment. Pricing is dynamic and therefore the price for the same or similar accommodation may vary over time after your booking is made. This does not confer upon XPlus Stays Limited any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.
3.5. The following cancellation provisions apply unless specified otherwise in the reservation information provided prior to booking.
3.6. Both XPlus Stays Limited and you may cancel the booking at any time up to 30 days prior to the first day of your booking in which case a full refund will be made to you.
3.7. If you cancel the booking within 30 days of the first day of your booking then XPlus Stays Limited reserves the right to retain 50% of the booking fee paid if you cancel up to 14 days before your stay and the full amount paid thereafter. Any refund will be at XPlus Stays Limited's entire discretion unless it is able to book out the accommodation to other guests, in which case it shall make a refund to you of your booking cost, less any difference in price where the replacement booking was of a lesser value.
3.8. XPlus Stays Limited reserves the right to cancel bookings within 7 days of the first day of the reservation where it is necessary due to reasons outside of XPlus Stays Limitied's reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation, you will receive a full refund.
4. Your stay
4.1. Check-in time and check-out time shall be detailed in the reservation information unless expressly agreed by XPlus Stays Limited otherwise. XPlus Stays Limited may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided separately.
4.2. Your booking is for serviced accommodation rather than a hotel or guest house service (unless expressly specified otherwise). XPlus Stays Limited does not provide meals or newspapers.
4.3. Included in your room/apartment will be linen and towels. A cleaning service is provided and further information is available on request.
4.4. Your accommodation will also include an initial supply of coffee, tea, long life milk, toilet rolls, dishwasher tablets and clothes washing detergent.
4.5. You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular you and your guests must not:
4.5.1. Smoke in the premises. All rooms and common spaces in our accommodation is strictly non-smoking – you and other guests may only smoke outside of the premises.
4.5.2. Bring any pets into the premises, with the exception of assistance dogs or unless expressly agreed by us;
4.5.3. Bring any potentially dangerous or hazardous materials or equipment onto the premises;
4.5.4. Tamper with any fire alarms or emergency equipment;
4.5.5. Remove, damage or destroy any XPlus Stays Limited property;
4.5.6. Use the property for any business purposes whatsoever;
4.5.7. Use any technology provided by XPlus Stays Limited to download or access any unlawful or obscene material (this includes data mining); 4.5.8. Cause unreasonable disturbance to our other guests or any member of XPlus Stays Limited staff;
4.5.9. Ignore the quiet times for the property as stated in the house rules.
4.5.10. Fail to return your property keys/fobs/cards at the end of your stay as, in the interests of security, XPlus Stays Limited may have to replace the corresponding locks for which you will be required to cover the cost.
5. Damage, theft and costs
5.1. XPlus Stays Limited reserves the right to charge to the credit/debit card used for payment or any other card used to provide security in respect of (see section 3.3):
5.1.1 The cost of replacing or repairing any property of XPlus Stays Limited including furniture, upholstery, fittings, appliances, or other fixtures and items which are damaged during your stay;
5.1.2 The cost of replacing any items of property which are stolen from the accommodation during your stay
5.1.3 Any breach of XPlus Stays Limited's non-smoking policy. A standard charge of £250 will be charged to your card where we find evidence of smoking within the accommodation to cover cleaning costs but XPlus Stays Limited reserves the right to charge additional amounts to cover any damage caused by smoking.
5.2. Such costs may be charged on check-out but XPlus Stays Limited reserves the right to apply such charges to your card at a later date where necessary.
5.3. Where we are unable for any reason to apply such a charge against your credit/debit card then an invoice will be sent to you which you agree to pay within 14 days of receipt.
5.4. XPlus Stays Limited will provide a receipt including a break-down of costs for all additional charges made to your credit or debit card.
6. Privacy, Data Protection and Credit/Debit Card Security
6.1. XPlus Stays Limited processes information about you that you provide when making a reservation in accordance with our privacy policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.
6.2. You should note that XPlus Stays Limited are required by law to maintain a register of all guests’ names and nationality (to be taken on arrival) and to keep such details on file for at least 12 months from the date of arrival. In addition, for guests who are not of British, Irish or Commonwealth nationalities Suppliers are required to take details of your passport or other travel documentation and the address of your next destination.
6.3. For full details on how we collect, use and store personal data including the use of cookies please see our full privacy policy.
6.4. We use a secure third-party service to process card payments (www.stripe.com/gb). This service is PCI-DSS compliant and allows us to make charges to your credit and debit card in accordance with these terms. We do not make or store any copy of your card details in our own systems or elsewhere. You can read the privacy policy of the third-party provider here: www.stripe.com/gb/privacy.
7. Enquiries
7.1. XPlus Stays Limited will seek to respond to or resolve any reasonable enquiry you may direct to it in relation to your booking, however we shall not be liable for any delay in or failure to respond to or resolve an enquiry raised directly with itself. If in doubt you should contact XPlus Stays Limited directly using the details provided in the booking confirmation.
8. Complaints
8.1. We want to ensure that you have an enjoyable stay.
8.2. If you have a problem during your stay please talk to any member of the XPlus Stays Limited team who will be able to help you.
8.3. If we are unable to informally resolve any complaint you have at the time of your stay then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing to the XPlus Stays Ltd email or postal address provided in the reservation information and booking confirmation. Please provide as much information as possible in order that we may properly investigate your complaint.
8.4. If you wish to make a complaint about XPlus Stays Limited’s services (i.e. in relation to the booking process only) then this should be submitted to the email or postal address below:
8.5. Your complaint will be dealt with by an appointed member of the XPlus Stays Limited management team. XPlus Stays Limited aims to respond to formal complaints within 2 working days but if this will not possible XPlus Stays Limited will notify you of this and of when it expects to respond. XPlus Stays Limited will set out the outcome to your complaint in writing.
Email address: complaints@xplusstays.co.uk
Postal address: XPlus Stays Limited, 172 Rownhams Lane, Southampton, SO52 9LQ
8.6. XPlus Stays Limited reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.
9. Limitation of Liability
9.1. XPlus Stays Limited holds no liability to you in relation to your booking or stay at and use of the accommodation. Such liability lies with XPlus Stays Limited in accordance with the following terms of this clause. XPlus Stays Limited, as the Supplier, holds full liability insurance to cover any potential liabilities arising from the booking or stay at the accommodation, in accordance with legal requirements.
9.2. XPlus Stays Limited endeavours to ensure that all information provided prior to, during and after your booking has been made is accurate but shall not be responsible for any incorrect or missing information regarding the accommodation or booking.
9.3. The liability of XPlus Stays Limited to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case XPlus Stays Limited's liability will be limited to the maximum prescribed under that Act) except where such loss is caused by XPlus Stays Limited's negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.
9.4. XPlus Stays Limited shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill.
9.5. XPlus Stays Limited shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:
9.5.1. Strike, lockout, or other labour dispute affecting the employees of the Supplier;
9.5.2. Acts of God;
9.5.3. Natural disasters;
9.5.4. Acts of war or terrorism;
9.5.5. Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;
9.5.6. Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods;
9.6. Nothing in this clause or these terms shall limit XPlus Stays Limited liability for death or personal injury or in respect of fraudulent misrepresentation.
10. Severability
10.1. If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
11. Waiver
11.1. The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.
12. Entire Agreement
12.1. These terms and conditions constitute the entire agreement of the parties and supersedes all prior communications, understandings and agreements relating to the subject matter hereof, whether oral or written.
13. Third party rights
13.1. XPlus Stays Limited shall be entitled to enforce its rights under this Agreement against you or any person staying at or using the accommodation.
13.2. Otherwise, nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise.
14. Jurisdiction
14.1. This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.
